Delivery

All Deliveries placed by 9pm PST will be available for next day delivery. 

Our orders are hand delivered by our in house delivery driver. Upon delivery, our driver will require a signature for whomever has accepted the flowers. 

Once delivered, you as the sender will be notified via e-mail that your order has been fulfilled

Should the recipient not be home, we will leave the flowers in a safe, shady place out of direct sunlight. We will leave a notice in the mail box or at the front door letting the recipient know exactly where the order was left. We will also take a photograph for our records in case there is any confusion.

 

If the order is undeliverable, meaning we can't get into a locked gate or can't get in touch with the sender or the recipient, we will return the flowers back to our studio cooler and re-attempt delivery the next day. Please note, you will be charged for a 2nd delivery charge if this is the case, so please provide as much information for our driver as possible including a good contact number, gate code or any special delivery instructions. Alternately, you can pick up the flowers from our Eagle Rock Studio to avoid any extra delivery fees. We will be in touch with you via e-mail if we are unable to make the delivery. 

We do occasionally delivery outside the LA area. For custom delivery rates or to schedule a personal courier, please get in touch by email to kelsey@matriarchla.com.


Design

All of our arrangements are custom made to order. This means that when you add an item to the cart, a pop up window will open requesting the following information Desired Delivery Date, Name, Address & Phone of the Recipient, Occasion and a Gift Message. We also will ask for your desired color & style preferences. You also can give us any additional information about the recipient so that we can tailor the arrangement to their style and vibe, ensuring that they LOVE their custom & unique gift. 

If you have any inspiration or want something extremely specific, please place your order than email kelsey@matriarchla.com with any images for reference. Please include your order number as well. 

 

A few ways to help us with the design process are by using words that help describe the feel of the flowers you want to send. For example, bold and masculine, soft and feminine, modern and structural, whimsical and flowy or bright and cheery. 

Also, giving us colors to stay within really helps us execute your vision. Some examples would be, blushes and whites, all white, white and green, purples, oranges and yellows, blues and greens. 


Shipping outside of LA

All of our gift boxes can be shipped to all 50 US States. In lieu of fresh flowers, we include a large air plant which ships very well and adds a floral element to your gift. Please inquire for shipping costs should you like to place an order for shipment by sending the shipping address to kelsey@matriarchla.com. You can also provide us with your FED-EX account number for corporate shipping.