DELIVERY & ORDER INSTRUCTIONS

FRESH FLOWER DELIVERY LA

All Deliveries placed by 9pm PST will be available for next day delivery. We are closed Sunday and are unable to make deliveries on this day.

Our fresh flower orders are hand delivered by our in house delivery driver.

Should the recipient not be home, we will leave the flowers in a safe, shady place out of direct sunlight. We will send a text message or call the recipient to let them know exactly where the order was left. We will also take a photograph for our records in case there is any confusion.

If the order is undeliverable, meaning we can't get into a locked gate or can't get in touch with the sender or the recipient, we will return the flowers back to our studio cooler and re-attempt delivery the next day. Please note, you will be notified to collect payment and will be charged for a 2nd delivery fee. Please provide as much information for our driver as possible including a good contact number, gate code or any special delivery instructions. Alternately, you can pick up the flowers from our Eagle Rock Studio to avoid any extra delivery fees. We will be in touch with you via phone or email if we are unable to make the delivery. 

We do occasionally delivery outside the LA area. For custom delivery rates or to schedule a personal courier, please get in touch by email to kelsey@matriarchla.com.

 

Design

Most of our arrangements are custom made to order. We will ask for your desired color & style preferences, and make the arrangement in our signature style within your color preference! You also can give us any additional information about the recipient so that we can tailor the arrangement to their style and vibe, ensuring that they LOVE their custom & unique gift. 

If you have any inspiration or want something extremely specific, please place your order than email kelsey@matriarchla.com with any images for reference. Please include your order number as well. 

A few ways to help us with the design process are by using words that help describe the feel of the flowers you want to send. For example, bold and masculine, soft and feminine, modern and structural, whimsical and flowy, organic and natural or bright and cheery. 

Alternately, you can choose one of our seasonal designs offered- which will be as exact to the image you see as possible. Occasionally we will need to substitute a certain type of flower due to market availability, though we will do our best to ensure it is as close as possible in integrity, price & style.